Shift Leader
Core
Lead daily operations of a coffeehouse, ensuring brand standards, team engagement, and guest satisfaction.
Role type
Shift Leader (IC)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffee
Deliverable
product features
Required skills
shift management, team coaching, inventory management, cash handling, SOP execution, waste optimization, new hire training, administrative tasks, decision making under pressure
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management tools
Responsibilities
lead shifts with clear communication and energy, optimize product sales and manage waste, coach and train team members in real-time, perform administrative tasks like deposits and ordering, ensure safety and security standards, manage hand-offs between shifts
Seniority
Entry-level to Mid-level, hands-on IC
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