Lead Logistics Customer Experience and Operations Senior Specialist
Core
Ensure smooth and reliable shipment execution, act as a key customer contact, and drive continuous improvement in logistics operations.
Role type
Senior IC Lead Logistics Customer Experience and Operations Specialist
Builds
End-to-end shipment execution and customer service delivery
Domain
Global logistics and supply chain
Required skills
End-to-end Lead Logistics operations, Customer servicing, Process optimization, SLA/KPI management, Stakeholder coordination, Change Management, Data-driven problem solving
Preferred skills
Automation and digital tools (Power BI, Excel, RPA), Kaizen and continuous improvement practices, Cross-functional collaboration
Technologies
Power BI, Excel automation, macros, RPA
Responsibilities
Identify and drive process optimization opportunities through automation and digital tools; Ensure consistent service delivery aligned with customer expectations; Build strong customer understanding to enable tailored service delivery; Ensure timely and accurate cargo delivery; Lead priority topics, onboarding, and training new team members; Document, maintain, and update SOPs and SLAs; Coordinate with internal and external stakeholders for smooth shipment execution; Act as a key customer contact and advocate; Use customer insights to identify improvement opportunities.
Seniority
Senior, hands-on IC
