Reefer Customer Experience Analyst
Core
Internal point of contact for solving customer challenges in reefer logistics via email, phone, and chat; managing bookings and coordinating multi-modal transport, customs clearance, and import/export shipments.
Role type
Customer Experience Analyst (Reefer Logistics)
Builds
Customer service solutions and operational efficiency in global reefer supply chain
Domain
Logistics / Supply Chain / Reefer Transportation
Deliverable
client delivery
Required skills
Reefer shipment coordination, international logistics operations, import/export processes, customer relationship management, stakeholder communication, SLA monitoring
Preferred skills
SAP system proficiency, advanced Microsoft Office
Technologies
SAP, Microsoft Office, Teams, WhatsApp
Responsibilities
Resolve customer issues via multiple communication channels; monitor and optimize logistics processes to prevent bottlenecks; manage customer bookings and space adjustments; coordinate with global support teams and internal stakeholders; track internal service level agreements (SLAs).
