Customer Experience Agent
Core
Manage end-to-end customer experience and shipment order journeys for key clients in the supply chain, coordinating service delivery and resolving disputes.
Role type
Customer Experience Agent (Freight Forwarding)
Builds
Sustainable business relationships with agents and clients; profitable service delivery across the supply chain.
Domain
Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
Customer service, logistics operations, stakeholder management, problem-solving, MS Excel, system management, business development, cost tracking, invoice dispatch, cross-selling, INCOTERMS knowledge, customs documentation, import/export processes.
Preferred skills
Logistics industry experience, analytical skills, independent work, business acumen.
Responsibilities
Maintain contact with key clients and field operations; execute business development strategies; track P&L and flag cost impacts; dispatch invoices; offer solutions to queries and disputes; coordinate CHB, VAS, trucking, and warehousing services; capture Voice of Customer feedback; handle system updates and cost charges; upsell LnS opportunities.
Seniority
Mid-level, hands-on IC
