Multi carrier - Landside Specialist (US Shift - Voice Support)
Core
Dispatching and tracking loads for drivers, coordinating pickup/drop-off appointments, and managing drayage operations between terminals, ports, and warehouses.
Role type
Senior IC logistics dispatcher (voice support)
Builds
Drayage planning and load execution for shipping clients
Domain
Logistics / Shipping / Transportation
Required skills
Load assignment, appointment scheduling, data entry, reporting, documentation review, stakeholder communication, MS Office proficiency
Preferred skills
Landside execution experience, finance/accounting background
Technologies
Trinium, terminal websites, MS Office
Responsibilities
Assign loads to drivers based on availability and capacity; Generate daily dispatch reports consolidating drayage planning; Schedule port and warehouse pickup/drop-off appointments; Track and monitor exported loads; Evaluate driver capability for specific loads; Investigate completed loads and repair inquiries; Coordinate with clients and internal teams on drayage issues.