IT Technology Operations
Core
Onsite IT support for warehouse operational technology and end-user computing environments, ensuring connectivity and device functionality for warehouse operations.
Role type
Senior IC IT Technology Operations Engineer (Warehouse/OT)
Builds
Reliable IT and OT infrastructure for warehouse workstations, mobile devices, and automation systems.
Domain
Logistics / Warehouse Operations / Operational Technology
Required skills
Hands-on troubleshooting of PDA, RDT, RF devices, barcode scanners, label printers, and workstations; Windows 11 and Microsoft 365 support; LAN/Wi-Fi/network connectivity troubleshooting; Incident, problem, and change management; IT asset lifecycle management; OT cybersecurity basics; Interpretation of network diagrams and schematics.
Preferred skills
Warehouse Management Systems (WMS) experience; Warehouse automation technologies (conveyors, RFID); Server, Cisco, Aruba, or FortiGate knowledge; Power Apps, Power Automate, and Power BI; ITIL service management principles; LEAN or continuous improvement methodologies.
Technologies
Windows 11, Microsoft 365, Microsoft Teams, Active Directory, Power Apps, Power Automate, Power BI, Cisco, Aruba, FortiGate, WMS, RFID, LAN, Wi-Fi, switches, wireless controllers, firewalls.
Responsibilities
Troubleshoot hardware and network issues in a live warehouse environment; Manage incidents and changes within SLA/OLA frameworks; Maintain IT asset inventory and CMDB updates; Provide user training and technical documentation; Support OT cybersecurity configurations and remediation.
Seniority
Senior, hands-on IC