IT Analyst II

Seattle (WA)💼 Full-time💰 $42–$42🗓 2026-08-04 → 2026-09-29

Core

Provide on-site technical support, troubleshooting, and device lifecycle management for employees and executives in the Seattle office.

Role type

Mid-level IT Support Analyst (Desktop/Endpoint)

Builds

Reliable daily IT operations and user experience for Zoom's Seattle office

Domain

Enterprise IT Support / Desktop Engineering

Required skills

Hardware/software troubleshooting, macOS/Windows support, ITSM (ServiceNow), Identity management (Okta), Network diagnostics, Asset management, Documentation

Preferred skills

Okta Certified Professional, Experience at high-growth tech company, Zoom product familiarity, AI tool fluency

Technologies

ServiceNow, Okta, macOS, Windows, Zoom Meetings, Zoom Phone, Zoom Rooms

Responsibilities

Diagnose and resolve hardware, software, networking, and SaaS issues; support executive priority troubleshooting and device setup; manage new hire onboarding and user lifecycle events; handle full device lifecycle (imaging, deployment, decommissioning); support endpoint management and security patching; maintain knowledge base and runbooks

Seniority

Mid-level, hands-on IC

Sourced via workday · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.