Customer Experience Supervisor - 4PL
Core
Supervise daily logistics operations and customer service teams to ensure seamless supply chain connectivity across maritime, air, and road transport modes.
Role type
Senior Customer Experience Supervisor (Logistics)
Builds
End-to-end logistics solutions and customer service processes for global supply chains
Domain
International Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
Team leadership, performance management, process improvement, stakeholder management, problem-solving, strategic planning, data analysis
Preferred skills
New client onboarding, strategic project implementation
Technologies
Microsoft Office (Excel)
Responsibilities
Supervise daily logistics operations across multiple transport modes; lead client performance management and business reviews; orchestrate service level improvements with suppliers; build and develop high-performance teams; manage team capacity and productivity; resolve escalations and define priorities; implement continuous process improvements; maintain strong client relationships; collaborate with global teams; support new client and service implementations; track and report on performance metrics.
Seniority
Senior, hands-on IC with team leadership
