Specialist - LnS Disputes
Core
Managing end-to-end supply chain dispute resolution, investigating shipment history, reconciling revenue and costs, and driving corrective actions to resolve customer disputes.
Role type
Specialist, operational IC in supply chain finance/disputes
Builds
Accurate financial reconciliations and resolved customer disputes
Domain
Global logistics, supply chain operations, freight forwarding
Required skills
dispute resolution, root cause analysis, financial reconciliation, system amendments, stakeholder coordination, data analysis, process adherence, target monitoring, customer communication, documentation
Preferred skills
Finance & Accounting, Procurement, Shipping, Freight Forwarding, Supply Chain Operations
Technologies
SAP, MS Excel
Responsibilities
Investigate shipment and transaction history to establish dispute background, evaluate cases to accept/clarify/reject based on data, coordinate with Front Office/FinOps/Procurement for resolution, process system amendments and financial adjustments, communicate with customers for clarifications, document root causes and resolutions, close feedback loops for corrective actions, perform reconciliations for system discrepancies, monitor KPIs and targets, handle ad-hoc exceptions with urgency.
Seniority
Specialist, hands-on operational role
