Customer Experience Consultant
Core
Dedicated SCM Customer Experience partner handling import air shipments and managing end-to-end logistics operations for a strategic global customer in Tokyo.
Role type
Senior IC Customer Experience Consultant (Logistics)
Builds
On-time delivery of air and ocean freight shipments for key clients
Domain
International logistics / Airfreight / Supply Chain Management
Deliverable
client delivery
Required skills
Airfreight operations, import processes, vendor management, SOP creation, KPI management, troubleshooting, prioritization, planning, multitasking
Preferred skills
TOEIC 600+, Microsoft Power Query
Technologies
Microsoft Outlook, Teams, Excel, Power Query
Responsibilities
Handle import Air shipments to Japan, serve as primary escalation point for customer service, execute daily operations and manage KPIs, arrange trucking and customs clearance, manage vendors and enforce SOPs, handle billing and transport documentation
Seniority
Mid-level, hands-on IC