Lead Logistics Customer Experience & Operations - Senior Specialist, SWE – Spanish Speaker
Core
Lead Logistics Customer Experience & Operations role ensuring smooth execution of BKS (Single Carrier) shipments and acting as a key customer contact to drive operational excellence and digital transformation.
Role type
Senior Specialist, Lead Logistics Customer Experience & Operations
Builds
End-to-end shipment execution and customer service processes for global trade logistics
Domain
Global logistics and supply chain operations
Required skills
Lead Logistics expertise, Change Management, stakeholder management, customer advocacy, account management execution, commercial knowledge, MS Office proficiency
Preferred skills
International experience, matrix organization navigation, mid-shift schedule adaptability
Technologies
SCP platform, MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Meet SLAs and customer-specific KPIs, coordinate with internal and external stakeholders for end-to-end shipments, develop deep understanding of customer businesses and pain points, share customer knowledge with internal teams to enhance alignment
Seniority
Senior Specialist, hands-on IC
