Intern- MGF
Core
Support Maersk Ground Freight Team by managing inbound/outbound communications, troubleshooting delivery exceptions, and monitoring delivery routes in real-time.
Role type
Intern, customer service & operations support
Builds
Ground freight delivery operations and customer service solutions
Domain
Logistics / Transportation
Deliverable
dashboards & analysis
Required skills
Real-time communication, delivery exception troubleshooting, route monitoring, stakeholder coordination, KPI tracking
Preferred skills
Customer satisfaction follow-up, carrier compliance support
Technologies
Phone, email, SMS
Responsibilities
Handle customer inquiries and delivery issues, monitor delivery routes for schedule adherence, report and escalate operational exceptions, provide intraday performance updates, conduct post-resolution customer follow-ups.
Seniority
Intern
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