Customer Success Partner
Core
Partner with sales to support strategic customers, manage logistics commitments, and resolve issues to ensure customer satisfaction and growth.
Role type
Customer Success Partner (Logistics)
Builds
Customer retention, logistics execution, and contract management for global trade clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Logistics and supply chain experience, customer relationship management, contract negotiation, issue resolution, stakeholder management, process management, data analysis (Excel), presentation skills
Preferred skills
Familiarity with transportation products, proactive problem-solving, ability to work in deadline-driven environments
Technologies
Excel, logistics tendering systems, RFI/RFP platforms
Responsibilities
Collaborate with sales representatives to support strategic customers; manage allocation processes and contract renewals; resolve customer pain points using cross-functional teams; ensure timely execution of logistics commitments.
Seniority
Mid-level, hands-on IC
