Manager Customer Relations
Core
Lead customer experience strategy and operational oversight for TechCyte, Office Supplies, and Service Center operations at a university bookstore.
Role type
Manager Customer Relations
Builds
Retail and service operations for university students and staff
Domain
Higher education retail and campus services
Deliverable
product features
Required skills
Customer experience strategy, conflict resolution, data analysis, staff supervision, vendor negotiation, inventory management, operational improvement
Preferred skills
Multi-faceted team leadership, purchasing and merchandising, project management, higher-education retail experience
Responsibilities
Lead customer-experience strategy across TechCyte, Office Supplies, and the Service Center; Resolve escalated or sensitive customer concerns; Analyze customer feedback and sales trends to drive improvements; Develop customer engagement and retention strategies; Supervise a Bookstore Specialist, IT Support staff, and interns; Manage open-to-buy projections and purchasing decisions; Maintain vendor relationships and negotiate terms; Serve as Manager on Duty on weekends and during peak seasons.