Customer Care Associate
Core
Process customer requests, answer queries, and resolve complex issues to help customers manage their financial wellbeing (pensions, savings, investments).
Role type
Customer Care Support Associate
Builds
Direct communication with customers via phone calls to build relationships and deliver service.
Domain
Financial services (Pensions, Savings, Investments)
Deliverable
client delivery
Required skills
Operational or customer service experience, analytical skills, attention to detail, multi-system proficiency, problem-solving, communication, organization, process-driven approach
Preferred skills
Financial services experience
Responsibilities
Process customer requests, answer queries, work with team to solve complex issues, prioritize direct phone communication with customers, manage workflow under pressure
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