Executive, Customer Service Operations
Core
Front desk operations and shipping documentation management for customer service.
Role type
Customer Service Operations Executive
Builds
Shipping documents, LC reviews, and customer order support
Domain
Trade/Export logistics
Required skills
Shipping document processing, Letter of Credit (LC) review, credit risk analysis, bulk shipment knowledge, cross-functional coordination
Preferred skills
Bulk shipment expertise
Responsibilities
Handle daily customer enquiries and requests, process full spectrum of shipping documents (instructions, invoices, BL, PO), prepare draft shipment documents for customer review, monitor 3rd party document status, review incoming LCs and analyze credit worthiness, support traders/sales managers with order issues
Seniority
Individual Contributor
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