Customer Service Representative
Core
Process inbound calls for a Third-Party Claims Administrator to handle various cases and projects, ensuring high customer satisfaction.
Role type
Customer Service Representative (Call Center)
Builds
Customer support interactions for third-party claims administration
Domain
Language services / Claims administration
Deliverable
client delivery
Required skills
Phone etiquette, reading FAQs verbatim, accurate information processing, problem-solving, empathy, professional conduct, adherence to structured rules, effective communication, literacy, computer skills, multitasking, attention to detail, time management, decision making
Preferred skills
Experience handling escalated calls, professional development in case knowledge
Technologies
Desktop applications
Responsibilities
Process incoming calls for various cases and projects, read FAQs verbatim and address customer needs, document all calls appropriately, adhere to structured internet rules and regulations, maintain attendance and break schedules, attend scheduled training, accomplish general tasks as required