Advanced Support Consultant II
Core
Provide superior reactive and proactive support for top-tier paid customers using ETO or Apricot software, resolving complex issues and managing client relationships.
Role type
Senior Support Consultant (Technical/Account Management)
Builds
Customer support services and platform proficiency for nonprofit and public sector clients
Domain
Social good technology / Nonprofit sector
Deliverable
client delivery
Required skills
Technical support, consulting, customer success, ETO or Apricot software, SAP Business Objects Reporting, Salesforce/Certinia, Confluence, Monday.com, stakeholder management, project management
Preferred skills
Tableau, mentoring, enterprise-level project management
Responsibilities
Resolve complex customer issues, provide ad-hoc coaching and training, diagnose and escalate issues, meet with customers to review cases and initiatives, document client interactions, mentor team members, review new platform features
Seniority
Mid-Senior, hands-on IC