Student Support Services Retention Specialist
Core
Provide holistic student success coaching, mentoring, and advising for first-generation, low-income, and disability students to promote retention and graduation.
Role type
Student support specialist (retention & advising)
Builds
Student success outcomes and graduation rates for underserved populations
Domain
Higher education / Student affairs
Required skills
caseload management, needs assessment, crisis response, resource coordination, workshop facilitation, partnership building, data documentation, independent judgment
Preferred skills
program coordination, conflict resolution, mentoring, bilingual communication (English/Spanish)
Technologies
student success data systems, university policies and grant compliance frameworks
Responsibilities
Manage assigned caseloads and deliver individualized coaching; assess student needs and coordinate interventions; respond to complex situations and provide crisis support; maintain student records and ensure compliance; develop and facilitate student engagement workshops; collaborate with campus partners and committees.
Seniority
Entry-level to Mid-level, individual contributor