Client Care Coordinator - Overnights
Core
Primary point of contact for pet owners seeking urgent or emergency care, guiding them through the process with compassion and managing all service-level administrative communication.
Role type
Client Care Coordinator (Overnights)
Builds
Compassionate, communicative, and efficient client experience in an emergency veterinary setting
Domain
Veterinary emergency and critical care services
Deliverable
client delivery
Required skills
triaging emergencies, scheduling appointments, financial estimates and consent management, medical record administration, grief and euthanasia protocol implementation, SOP development, service recovery coordination
Preferred skills
experience in veterinary or medical client service environments, familiarity with veterinary scheduling systems, experience facilitating financial transactions, ability to work in emotionally charged environments
Responsibilities
Respond to client and referring veterinarian inquiries via phone, email, and in-person; coordinate patient access and triage; facilitate client education and emotional support during sensitive situations; administer medical record and referral workflows; lead veterinary student onboarding; develop and maintain service administrative systems; support service recovery and interdepartmental coordination
Seniority
Entry-level to Mid-level, hands-on IC
