Records and Enrollment Technician I
Core
Maintains student records, processes incoming transcripts and enrollment paperwork, and verifies enrollment/degree status for National University.
Role type
Administrative Records Technician
Builds
Student information system records and official transcript documents
Domain
Higher Education Administration
Required skills
Document verification, file management, data entry, student information system navigation, grade roster review, attendance tracking, policy enforcement, customer service, PDF editing, document scanning
Preferred skills
Hyland OnBase, Oracle CRM, Salesforce, PeopleSoft, Anthology, Adobe Acrobat Pro, Windows 10 proficiency
Responsibilities
Verify authenticity of incoming transcripts and enrollment documents; index and upload scanned paperwork to document management systems; update student information systems with received status; process grade changes, late drops/adds, and incomplete grade requests; coordinate attendance updates with faculty; troubleshoot outgoing transcript orders via Parchment; answer inquiries regarding enrollment and degree status; enforce university policies on academic standing and graduation requirements.
Seniority
Entry-level to Junior, individual contributor