Breakdown Coordinator (Cox Fleet)
Core
Coordinate fleet breakdown events by dispatching service providers to repair vehicles and ensure drivers are supported.
Role type
Breakdown Coordinator (Dispatch II)
Builds
Fleet maintenance and repair services for commercial vehicles
Domain
Automotive fleet operations
Deliverable
client delivery
Required skills
dispatching, multitasking, logistics coordination, customer communication, problem solving
Preferred skills
medium/heavy duty truck technology knowledge, advanced degree in related discipline
Technologies
dispatching systems
Responsibilities
Assess and assign open breakdown events, verify authorization for dispatches, assign nearest service providers, advise customers on estimated arrival times, report delays or repair issues to supervisors, address customer inquiries
Seniority
Individual Contributor
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