Account Operations Specialist II (Manheim)
Core
Account Operations Specialist supporting vehicle auction clients by resolving issues, coordinating vehicle runs, and managing reconditioning services.
Role type
Individual Contributor Account Operations Specialist
Builds
Vehicle inventory movement and reconditioning services for auction clients
Domain
Automotive auction operations
Deliverable
client delivery
Required skills
client relationship management, vehicle condition inspection, reconditioning coordination, condition reporting, auction process liaison, safety compliance, documentation management
Preferred skills
vehicle reconditioning knowledge, auto body knowledge, multi-tasking, self-starter attitude
Technologies
Microsoft Office, internal business platforms
Responsibilities
Resolve client issues for complex and simple accounts, coordinate sale vehicle run processes, examine vehicles for condition and quality, complete reconditioning estimates and audits, educate clients on auction processes, ensure adherence to Cox standards and NAAA guidelines, perform drug testing compliance
Seniority
Individual Contributor, mid-level (3+ years experience)
