Lead Business Services Specialist (NextGear Capital)
Core
Process and verify vehicle titles, manage title shipping logistics, and resolve client issues for Cox Automotive's dealer network.
Role type
Lead Business Services Specialist (Title Processing)
Builds
Accurate title documentation and shipping workflows for dealers and customers
Domain
Automotive / Motor Vehicle Titling
Required skills
motor vehicle title handling, Microsoft Office Suite, mail processing, vault management, shipping logistics, client issue resolution, team mentoring, regulatory compliance
Preferred skills
NextGear Capital/Cox Automotive business knowledge, TMS/NGen/Discover/Perceive/Salesforce proficiency
Responsibilities
Process/sort/deliver incoming mail, prepare titles for scanning, scan/verify/associate titles to barcoded folders, file and retrieve documents from secure vault, print waybills and ship/release outgoing titles, answer client communications regarding title shipping, release NextGear Capital liens on paid collateral, troubleshoot title scanning issues, cross-train team members, assist with escalated departmental issues
Seniority
Individual Contributor, Lead level with mentoring responsibilities
