Account Operations Specialist II (Manheim)
Core
Primary point of contact for resolving client issues and coordinating vehicle sale run processes for accounts ranging from simple to complex, ensuring quality standards and timely reconditioning services.
Role type
Account Operations Specialist (Vehicle Auction)
Builds
Client inventory movement, reconditioning service coordination, and condition reports for vehicle sales.
Domain
Automotive industry, vehicle auction operations
Deliverable
product features
Required skills
Client relationship management, vehicle inspection and condition reporting, reconditioning service coordination, auction process knowledge, safety compliance, documentation management
Preferred skills
Vehicle reconditioning knowledge, auto body repair knowledge, ability to operate standard and automatic transmission vehicles
Technologies
Microsoft Office applications, internal business platforms
Responsibilities
Resolve client inquiries and issues regarding vehicle condition and discrepancies, examine vehicles in sales lineup to ensure quality standards, coordinate and approve reconditioning services, conduct condition reports and imaging audits, educate clients on auction processes and recommend products, coordinate sale vehicle run processes, ensure compliance with PII policies and safety procedures
Seniority
Individual Contributor, mid-level (3+ years experience)
