Fleet Client Services Specialist II
Core
Coordinate the end-to-end maintenance lifecycle for fleet vehicles, managing transactions from origination to repair completion and ensuring timely documentation.
Role type
Fleet operations coordinator (service scheduling & dispatch support)
Builds
On-site mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers
Domain
Automotive fleet maintenance and repair
Required skills
Customer service, cross-functional collaboration, organizational management, data entry, Excel proficiency, problem-solving, independent work
Preferred skills
Trucking industry knowledge, fleet maintenance experience, automotive/transportation experience
Responsibilities
Manage maintenance transaction lifecycle from origination to repair completion, document customer contacts accurately in fleet systems, provide customer service for internal and external calls, obtain customer approval for repairs and services, proactively schedule preventative maintenance, partner with Field Operations to schedule technicians, encourage advance repair scheduling to create work pipelines, improve dispatching and service scheduling capabilities
Seniority
Mid-level individual contributor