Software Engineer - AI & Automation
Core
Operate, support, and govern AI-enabled solutions, intelligent agents, and automation services to ensure service reliability and operational excellence.
Role type
Senior IC Software Engineer (AI Operations & Service Management)
Builds
AI agents, intelligent automation solutions, and digital services for Global Functions (Finance, HR, Corporate, Sites, Legal, IRM)
Domain
Enterprise IT, Generative AI, Agentic AI, Cloud Operations
Required skills
AI/ML/GenAI solution support, LLMs, prompt engineering, RAG, agent orchestration, AI monitoring, DevOps, CI/CD, incident management, root cause analysis, service restoration, technical debt reduction, platform modernization, mentoring
Preferred skills
Microsoft Copilot Studio, Azure AI Foundry, Databricks Mosaic AI, Power Platform, enterprise integration technologies, data engineering, FinOps, AI governance
Technologies
Copilot Studio, Azure AI Foundry, Databricks Mosaic AI, Microsoft Power Platform, Azure Cloud, Power Apps, Power Automate, Dataverse, Azure Functions, Logic Apps, SQL, Power BI
Responsibilities
Design, develop, and improve AI-enabled solutions and intelligent agents; provide operational support including monitoring, incident management, and troubleshooting; lead complex workstreams for solution design and operational readiness; support onboarding of project-built solutions into managed services; own operational excellence and observability; collaborate with architects and stakeholders; apply GenAI capabilities; promote engineering excellence via DevOps and automation; mentor engineers and citizen developers
Seniority
Senior, hands-on IC
