Associate Technician - IT Networks
Core
First line of support in a Global Network Operations Center (NOC) focused on 24/7 system monitoring, alert triage, and incident documentation to ensure enterprise IT infrastructure stability.
Role type
Associate NOC Technician
Builds
Enterprise IT infrastructure stability and availability
Domain
IT Operations / Network Operations
Deliverable
dashboards & analysis
Required skills
Network monitoring, incident triage, ITSM ticket management, basic network troubleshooting, escalation coordination, shift work adaptability
Preferred skills
Familiarity with ScienceLogic or SolarWinds, ServiceNow experience, CompTIA Network+/Security+, ITIL Foundation
Technologies
ScienceLogic, SolarWinds, ServiceNow, TCP/IP, DNS, DHCP, Windows, Linux
Responsibilities
Monitor network and system alerts, create and manage incident tickets, perform initial troubleshooting, escalate incidents to Tier 2/3 teams, coordinate major incident updates, follow change management procedures
Seniority
Entry-level, hands-on IC
