Senior IT Customer Support Analyst, Desktop Support
Core
Provide Tier 2 desktop and deskside support for end-user computing hardware, software, and peripherals in a Microsoft Windows 11 environment.
Role type
Senior IC desktop support technician
Builds
On-site technical point of contact for device deployments, incident resolution, and hardware lifecycle activities
Domain
Enterprise IT / End-user computing
Required skills
Windows 11 troubleshooting, hardware diagnostics, device imaging and deployment, ITSM platform usage (ServiceNow), network connectivity troubleshooting, asset inventory management
Preferred skills
VDI support, Microsoft Endpoint Manager/Intune administration, Cisco networking, SAP asset management, CompTIA A+/Network+/ITIL certifications
Technologies
Windows 11, Microsoft 365, Teams, ServiceNow, Microsoft Endpoint Manager, Intune, Cisco
Responsibilities
Troubleshoot and resolve hardware, software, and connectivity issues; stage, image, configure, deploy, and replace end-user computing equipment; perform hardware diagnostics and repairs; support user onboarding, device refresh programs, and data migrations; document incidents and troubleshooting activities; assist with conference room technology and audiovisual equipment; participate in on-call and after-hours support activities
Seniority
Senior, hands-on IC
