Customer Service Representative
Core
Lead the execution of the Danisco-to-IFF transition across customer, sales, and market-facing touchpoints to ensure operational continuity and service excellence.
Role type
Senior Customer Operations Lead (Integration Project)
Builds
Seamless order fulfillment and customer onboarding processes during a major business integration
Domain
Food ingredients & health & biosciences / Supply Chain / Business Integration
Required skills
Customer service operations, Order-to-Cash (OTC) processes, ERP systems (SAP), stakeholder management, root-cause analysis, process harmonization, data governance, KPI tracking
Preferred skills
Mergers and acquisitions experience, Lean/Six Sigma methodologies, training and facilitation
Technologies
SAP, ERP systems
Responsibilities
Lead customer service activities for the Danisco-to-IFF integration, manage customer onboarding and after-sales processes, coordinate with supply chain and logistics partners, identify process challenges and implement improvements, ensure compliance with documentation standards, drive continuous improvement initiatives.
Seniority
Senior, hands-on IC leading a transformation project
