Patient Services Representative
Core
Deliver top-notch healthcare service by providing registration, concierge, and clerical support to patients.
Role type
Patient Services Representative (Administrative/Registration)
Builds
Patient registration workflows, appointment schedules, and referral management for Corewell Health treatment rooms.
Domain
Healthcare / Patient Access Administration
Deliverable
product features
Required skills
Complex problem solving, Patient registration, Appointment scheduling, Insurance authorization verification, EMR/EHR scanning, Medical record review, External portal navigation, Deposit reconciliation
Preferred skills
Training new team members, Risk mitigation compliance
Technologies
EPIC, External patient referral portals
Responsibilities
Register patients in treatment rooms with high-level discernment; Schedule patient appointments and manage incoming/outgoing referrals; Obtain insurance authorizations and assist with retroactive denials/appeals; Perform EMR/EHR scanning and faxing to EPIC; Reconcile multidepartment deposits; Assist with training new team members.
Seniority
Entry-level to Mid-level, hands-on IC