Recovery Agent (Collections Support 2: Bilingual-Spanish)
Core
Negotiate with customers to obtain immediate payment and resolve delinquent account balances using skip tracing and collection tools.
Role type
Senior IC collections agent (bilingual)
Builds
Cash recovery for delinquent accounts
Domain
Transportation industry collections
Deliverable
client delivery
Required skills
Skip tracing, negotiation, conflict de-escalation, risk assessment, policy compliance, system proficiency, bilingual communication
Preferred skills
FDCPA knowledge, basic accounting, analytical skills, decision making, adaptability, detail orientation, AI familiarity
Technologies
Google Sheets, Office suite, multiple collections systems
Responsibilities
Inbound/outbound collection calls, manage multiple portfolios and risk levels, perform skip tracing, apply collection tools and payment options, document accounts and follow-up
Seniority
Entry-level to Mid-level, hands-on IC