Assistant Account Manager- NBS
Core
Handle incoming and outbound calls/emails to resolve payment account issues, assist with account setup, and provide information to payers and applicants.
Role type
Customer service representative (call center)
Builds
Payment account support services for higher education institutions and K-12 schools
Domain
Education services / Payment technology
Deliverable
client delivery
Required skills
Active listening, oral communications, problem solving, attention to detail, time management, multitasking, critical thinking
Preferred skills
College or technical school education, 2+ years of call center experience
Technologies
ACD line, email systems
Responsibilities
Answer incoming calls and emails, assist with account setup, update account information, make outbound calls for research and resolution, troubleshoot payer/applicant issues, meet department quality and quantity standards
Seniority
Entry-level to Junior