Manager IV, Field Service Engineer (M4)
Core
Manage field service operations, forecasts, and customer satisfaction for semiconductor equipment start-ups and warranty services.
Role type
Senior Field Service Operations Manager
Builds
Semiconductor equipment service agreements and operational uptime
Domain
Semiconductor manufacturing equipment
Required skills
Financial forecasting, manpower planning, inventory management, team leadership, technical problem solving, safety compliance, continuous improvement
Preferred skills
Bachelor's degree, advanced technical knowledge, strategic planning
Technologies
RMA systems, inventory management tools, service forecasting software
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups for time and cost; ensure customer satisfaction with system performance; interview, hire, and train customer engineers; escalate system downs and achieve guaranteed uptime; promote quality improvement processes.
Seniority
Manager, hands-on leadership