Shift Supervisor (M2) - Boise, ID
Core
Manage a district of Customer Engineers, oversee system installations, and drive customer satisfaction and financial performance for semiconductor equipment.
Role type
Senior IC shift supervisor (field service management)
Builds
Semiconductor equipment systems and services
Domain
Semiconductor manufacturing equipment
Required skills
team leadership, performance management, customer relationship management, financial forecasting, operational troubleshooting, installation oversight, RMA process management, time tracking compliance
Preferred skills
Bachelor's degree, advanced semiconductor domain knowledge
Technologies
Semiconductor equipment systems
Responsibilities
Manage, coach, and direct Customer Engineers; oversee system installations and start-up processes; handle Return Material Authorization (RMA); execute customer escalation procedures; manage district financial forecasting and cost objectives; conduct performance evaluations and salary planning; ensure compliance of time tracking audits.
Seniority
Senior, hands-on IC