Aisles Online Manager
Core
Oversee planning, staffing, and day-to-day operations of the store's online shopping fulfillment process to ensure orders are picked, packed, and delivered on time.
Role type
Operations Manager (Online Fulfillment)
Builds
Online grocery orders for customers
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, order fulfillment management, customer service resolution, food safety compliance, staff recruitment and training, operational coordination, computer system navigation, multi-priority management
Preferred skills
High school diploma or equivalent, strong computer and internet skills
Responsibilities
Greet customers and resolve service issues; monitor incoming online orders for prompt fulfillment; recruit, train, schedule, and develop department employees; provide ongoing education on policies and procedures; ensure food safety guidelines and temperature controls are followed; instruct and review work of others; answer phones and emails; pitch in with special projects