Customer Service Manager
Core
Overseeing and supporting operations of the Customer Service department, including processing mail, Western Union transactions, utility bill payments, check cashing, and dry-cleaning orders.
Role type
Customer Service Manager (Retail Operations)
Builds
Customer service operations and transaction processing for store customers
Domain
Grocery retail
Deliverable
product features
Required skills
Customer service, transaction processing, team collaboration, problem solving, arithmetic calculations
Preferred skills
None stated
Technologies
Fax, telephone, postal equipment, lottery and money order machines, Western Union equipment, computer, cash register, intercom
Responsibilities
Process mail, Western Union orders, money orders, checks, and utility payments; greet and assist customers; answer telephone and use intercom; manage lottery and bottle refunds; maintain department guidelines and hygiene standards.
Seniority
Entry-level to Junior, hands-on IC
