Operations Business Analyst
Core
Support the transformation of business administration tools by gathering requirements, analyzing processes, and designing training materials for operations teams.
Role type
Mid-level Operations Business Analyst
Builds
Business process documentation, training modules, and system integration workflows
Domain
Insurance operations and business administration
Deliverable
product features
Required skills
Business analysis, requirements gathering, process documentation, training material design, stakeholder communication, use case creation, test coordination
Preferred skills
Insurance industry experience, Visio, Power BI, Microsoft Forms, Monday.com
Technologies
Microsoft Office, Visio, Power BI, Microsoft Forms, Monday.com, Teams, Zoom
Responsibilities
Gather and document business requirements from stakeholders; Analyze business and system requirements; Design training and reference materials; Document workflows and meeting minutes; Coordinate testing plans with business units; Explain use cases to vendors
Seniority
Mid-level, hands-on IC