Service Manager
Core
Supervises store operations and ensures prompt, efficient, friendly customer service in a grocery environment.
Role type
Store Service Manager
Builds
Grocery store operations and customer experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, scheduling, inventory management, customer service, safety compliance, performance evaluation, merchandising, cash handling, data analysis
Preferred skills
Problem-solving, market trend awareness, cost reduction strategies
Technologies
Cash registers, ordering machines, computers, calculators, pallet jacks, forklifts
Responsibilities
Supervise and coordinate employee activities, manage work schedules and assignments, handle customer inquiries and complaints, order and verify merchandise delivery, train staff on policies and procedures, evaluate employee performance, ensure safety compliance, compile and analyze sales and inventory reports.
Seniority
Mid-level, hands-on IC