Retail Sales Associate Full Time
Core
Front-line sales associate responsible for acquiring and retaining wholesale club members, processing returns/exchanges, and delivering customer service.
Role type
Retail Sales Associate (Membership & Customer Service)
Builds
BJ's Wholesale Club membership base and member satisfaction
Domain
Retail / Wholesale membership
Deliverable
product features
Required skills
Sales, Customer service, Membership program knowledge, Returns processing, Goal achievement, Team collaboration
Preferred skills
Front-line experience, Basic math, Computer proficiency
Responsibilities
Pitch and sell membership products to new and existing members, Process merchandise returns, exchanges, and pick-ups, Resolve member concerns and de-escalate issues, Maintain club standards and signage, Assist with online order pick-ups
Seniority
Entry-level, hands-on IC
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