Customer Service Representative
Core
Front-line support role assisting customers with U-Haul rentals, equipment inspection, and maintenance while dispatching returns.
Role type
Customer Service Representative (Retail Operations)
Builds
Rental equipment dispatch and returns for individual customers
Domain
Logistics / Rental Services
Deliverable
product features
Required skills
Customer assistance, equipment inspection, inventory management, invoice preparation, hitch installation, trailer wiring, propane filling, forklift operation, driving
Preferred skills
Valid driver's license with good record, physical stamina for moving 50+ lbs equipment
Technologies
U-Scan smartphone technology, forklift
Responsibilities
Assist customers with U-Haul products and services, use U-Scan technology to manage rentals and inventory, move and hook up trucks and trailers, clean and inspect equipment including checking fluid levels, answer customer questions, prepare rental invoices, install hitches and trailer wiring, fill propane, drive a forklift