Customer Service Representative
Core
Front-line support role assisting customers with equipment rentals, inspections, and returns while performing physical maintenance tasks on the lot.
Role type
Customer Service Representative (Hybrid IC/Operations)
Builds
Rental equipment fleet availability and customer satisfaction
Domain
Logistics & Equipment Rental
Deliverable
product features
Required skills
Customer service, equipment inspection, inventory management, forklift operation, propane handling, hitch installation, trailer wiring, driving
Preferred skills
Valid driver's license with good record, physical stamina for lifting 50+ lbs, willingness to learn on-the-job certifications
Technologies
U-Scan smartphone-based system
Responsibilities
Assist customers with products and services, move and hook up trucks/trailers, clean and inspect equipment, prepare rental invoices, accept returned equipment, install hitches and wiring, fill propane, drive a forklift
Seniority
Entry-level, hands-on IC