Quality Assurance Caseworker
Core
Conduct comprehensive reviews of client case files and agency operations to ensure compliance with state and federal regulations, policies, and best practices for aging and disability services.
Role type
Quality Assurance Caseworker (Social Work)
Builds
Compliance reports, corrective action plans, and data-driven insights for the Office of Aging and Disability Services.
Domain
Public Sector / Social Services / Aging and Disability
Deliverable
dashboards & analysis
Required skills
Case file auditing, regulatory compliance analysis, trend identification, corrective action planning, policy interpretation, technical assistance, data reporting, stakeholder collaboration, confidentiality management, onsite evaluation
Preferred skills
Program and quality improvement experience, familiarity with MaineCare, coaching experience
Technologies
QA Sharepoint database
Responsibilities
Conduct onsite reviews of provider agencies to evaluate compliance with federal regulations and licensing standards; Analyze trends and patterns in case files to identify issues or areas for improvement; Prepare corrective action plans and follow up to ensure compliance; Provide coaching and technical assistance to agencies on policy interpretation and documentation standards; Present data reports to assigned agencies on a quarterly basis; Safeguard client confidentiality and sensitive information while ensuring services support client safety and well-being.
