Customer Representative Associate II - Bureau of Motor Vehicles
Core
Process driver license examinations, applications, and regulatory compliance for the Bureau of Motor Vehicles.
Role type
Customer Representative Associate II (Administrative/Compliance)
Builds
Driver licensing services and exam scheduling for the public and branch offices
Domain
Public Sector / Transportation Licensing
Required skills
Customer service, application processing, regulatory compliance, scheduling, documentation verification, policy interpretation
Preferred skills
Digital fluency, process improvement, multi-tasking, conflict resolution
Responsibilities
Provide customer service via phone, email, and in person; Review and process applications and verify documentation; Schedule, reschedule, and cancel exams; Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements; Communicate with driving schools and support internal branch operations; Interpret and apply policies and procedures to real-world scenarios
