Business Process Analyst
Core
Execute operational process transactions, resolve customer queries, and drive continuous improvement and automation initiatives within a shared services environment.
Role type
Business Process Analyst (Shared Services)
Builds
Standardized operational tasks, process documentation (SOPs, FAQs), and efficiency reports for internal stakeholders.
Domain
Manufacturing technology / Shared Services Operations
Required skills
Process optimization, data analysis, report generation, customer query resolution, documentation creation, continuous improvement methodologies, Lean principles
Preferred skills
SAP (CRM, ERP, ECC), MS Office suite, Business Administration background, problem-solving, critical thinking
Technologies
SAP, MS Office
Responsibilities
Execute defined operational tasks including data entry and updates; resolve customer complaints within SLA; analyze data to create business reports; document process improvements and create training materials; optimize processes using CI and Lean methodologies.
Seniority
Individual Contributor, entry to mid-level
