Customer Quality Mgr
Core
Primary point of contact for customer quality issues (product, process, software) across Brazil, driving resolution and preventing recurrence.
Role type
Senior Customer Quality Manager
Builds
Issue resolution workflows and quality improvement processes for strategic accounts
Domain
Industrial automation / Manufacturing
Deliverable
client delivery
Required skills
Issue resolution, project management, cross-functional collaboration, stakeholder communication, root cause analysis, commercial awareness, change management, multi-priority management, process guidance
Preferred skills
Industrial automation knowledge, direct customer/sales partner experience, proactive mindset, independent work
Responsibilities
Prioritize and coordinate quality issues across business units; serve as single point of contact for strategic accounts; analyze regional quality trends; lead communication and escalation of critical matters; manage multiple open issues with documented action plans; educate field sales teams on quality processes; support resolution of commercial challenges related to product performance.
Seniority
Senior, hands-on IC