Customer Service Representative - Part Time As Needed Patient Registration
Core
Frontline healthcare customer service role serving as the first point of contact for patients to ensure fast, accurate access to care and registration.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and smooth patient flow for hospitals and health systems
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, Communication, Multitasking, Attention to detail, Phone handling, Data entry, Insurance navigation, Demographics collection
Responsibilities
Assist patients and families with the check-in process, Answer phones and gather accurate patient information, Navigate diverse insurance plans and coverage details, Enter demographics and medical data, Collect co-pays and provide cost estimates, Collaborate with nurses and physicians to ensure smooth patient flow