Customer Service - Patient Registration
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by registering patients and gathering information.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows and insurance verification processes for hospitals and health systems
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, communication, multitasking, attention to detail, insurance navigation, data entry
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
