Patient Registration Representative
Core
First point of contact for patients in the Emergency Department, ensuring fast, compassionate, and accurate access to care while managing registration and insurance verification.
Role type
Patient Registration Representative (Healthcare Customer Service)
Builds
Patient intake workflows and revenue cycle data for hospital operations
Domain
Healthcare / Emergency Department
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, insurance navigation, data entry
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate diverse insurance plans, enter demographics and medical data, collect co-pays, collaborate with nurses and physicians to ensure smooth patient flow
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