Patient Registration Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing check-in processes and data entry.
Role type
Patient Registration Representative (Healthcare Customer Service)
Builds
Patient registration workflows and data entry for hospital operations
Domain
Healthcare / Hospital Administration
Deliverable
physical/clinical work
Required skills
Customer service, Communication, Interpersonal skills, Multitasking, Attention to detail, Phone handling, Data entry, Insurance verification basics, Demographics collection, Cost estimation
Preferred skills
Patient access experience, Medical registration experience, Front desk experience, Insurance verification experience
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, Answer phones and gather accurate patient information, Navigate diverse insurance plans and coverage details, Enter demographics and medical data, Collect co-pays and provide cost estimates, Collaborate with nurses, physicians, and care teams to ensure smooth patient flow